MR
Michael R
1 reviews | Active since Mar 2011
11 Oct 2024, 13:38
Pathetic service continues
Cancelled my subscription in June 2024 due to pathetic service. I was not advised they would debit a prorate for 7 days even though for the last 6 years i had a debit order. Received a message that I was handed over to a debt collection firm. When calling to complain, I waited for 35 min for a manager Kelvin Govender who promised to call back today 11 Oct but as usual with this company nobody gets back to you. Next step, Consumer Ombudsman.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Oct 2024, 13:39Hi Michael,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Oct 2024, 13:39
Official
Hi Michael,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
MR
Michael R's updateReviewer Update
17 Oct 2024, 10:57It has now been a week since lodging the compliant. No response by the manager Kelvin Govender, no response from Multichoice besides the generic reply to my complaint. The pathetic service continues...
MR
Michael R's update17 Oct 2024, 10:57
Reviewer Update
It has now been a week since lodging the compliant. No response by the manager Kelvin Govender, no response from Multichoice besides the generic reply to my complaint. The pathetic service continues...