Pathetic Service Centre

I had downgraded from the premium to compact plus and even further down to the access package in this company, the service i been getting 1) it was not consistent, every time i talk to a consultant i get a different version of the story 2) there is this consultand Nomfundo Nxumalo, she is rude, have no idea what is happening in her own company of employment and when i requested to speak to a supervisor or another consultant she put me on hold for almost 2 hours 3) Its like you getting punished for downgrading

I have few questions for this multichoice company

1. Do you have Quality Assurers that would monitor such behaviour at your contact centre ? 2. What do you do with the complaints that customers brings to your attention and why dont you have a complaints department because i was made to send my written complaints to help desk email

3. Why does it feel like you calling a different company every-time someone calls into this contact centre

4. Why isnt there or was there a plan to help the customers during the lock down period because the content that was shown was not what the customers were paying for and when we downgrade its like we get sent to the death zone contact center, where you never get solutions but you end the call more angrier than before the call

I somehow starting to believe that your contact centres are segregated according to the packages that we take up, the self service help its like it was never properly tested.

There should be a new competitor brewing up somewhere because multichoice could not be bothered with these complaints we voicing as customers,

If this is not resolved to the satisfaction of customers, I am more inclined to start and mobilise a group of people that have had worse service with this company and we will look for alternatives of getting content streamed to the consumers without being held hostage by this company.