CG
Caroline G
1 reviews | Active since Mar 2009
22 Nov 2024, 18:34
Pathetic service
I am a loyal DSTV customer who has not missed a payment and is on debit order for almost 20 years. I upgraded my contract at the Multichoice centre at the end of October 2024. The consultant did not cancel my old subscription and I have been billed twice. My services have been disconnected 4 times in 2 weeks and DSTV has promised 4 times that finance will fix my account. It has still not been sorted. I'm ready to cancel DSTV because of the pathetic service.
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DStv (MultiChoice)'s replyOfficial
22 Nov 2024, 18:36Hi Caroline,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Nov 2024, 18:36
Official
Hi Caroline,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team