RS
Renier S
1 reviews | Active since Jun 2020
05 Jun 2020, 06:23
Pathetic Service !
On the 12th of May 2020 I called Multichoice and cancelled all my services with them. They confirmed the suspension of services and said the debit order will not go through again on the 15th. To my surprise it went through again. I have called in numreous times as to find out when my refund will be done. After 12 years of paying every sinhle month they suddenly did not have my banking details. It was supp**** again. Since then, it is just one excuse after the other. I told them that it is really important to get the refund as my wife is not earning her full salary at the moment due to Covid 19. It's really frustrating and I will no longer tolerate the excuses. I want MY MONEY back today !!!!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Jun 2020, 07:26Hi Renier,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jun 2020, 07:26
Official
Hi Renier,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RS
Renier S's updateReviewer Update
05 Jun 2020, 11:16Thank you for the reply and phonecall. It is just a shame that one has to go to these lenghts to sort a simple matter. Will follow up on Tuesday if/ when funds reflect
RS
Renier S's update05 Jun 2020, 11:16
Reviewer Update
Thank you for the reply and phonecall. It is just a shame that one has to go to these lenghts to sort a simple matter. Will follow up on Tuesday if/ when funds reflect
RS
Renier S's updateReviewer Update
09 Jun 2020, 07:16The funds are still not reflecting in my account. What else do I need to do ??? Extremely frustrating !!!!! Contact me
RS
Renier S's update09 Jun 2020, 07:16
Reviewer Update
The funds are still not reflecting in my account. What else do I need to do ??? Extremely frustrating !!!!! Contact me