vV
vhurt V
1 reviews | Active since Oct 2016
26 May 2020, 12:18
Pathetic service
I have been trying since the 5th to get payment sorted out. I paid total that came up on sight then showed I owed more. Went to pay but went off my deceased moms acc which they refuse to close. I cannot get anyboody with enough knowledge to transfer payment to my account even after numerous phone calls, online chats, emails etc. It is payment on their own online service. And now suddenly shows double on my account. Message "oops sorry system error" but not reversed. The service is pathetic and to keep asking us to reconnect a deceased persons service just so they do not have to reallocate payment is sick.
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Replies (5)vV
vhurt V's updateReviewer Update
01 Jun 2020, 22:10I sent the email the same day. How many more times. Have sent proof of payment, bank statement. What more. This is really getting too much now. Every time its a different person and then seems that person has died. Maybe its the virus as nobody can then trace the emails. Seriously get your act together and sort this out or I am posting on social media with every persons name I have been in contact with as well as contacting a lawyer as you are *****ing my money by not transfering from a deceased account which was paid in error due to bei g linked nut should have been closed which you refuse to close. My mom will not be watching dstv from heaven so close the damn account and transfer the money to where it was supposed to be as my service is now suspended due to dstv staff incompetance to rectify a matter reported on the 5th of may already.
Give me another email adress. Maybe management then hopefully someone will see it this time
Give me another email adress. Maybe management then hopefully someone will see it this time
vV
vhurt V's update01 Jun 2020, 22:10
Reviewer Update
I sent the email the same day. How many more times. Have sent proof of payment, bank statement. What more. This is really getting too much now. Every time its a different person and then seems that person has died. Maybe its the virus as nobody can then trace the emails. Seriously get your act together and sort this out or I am posting on social media with every persons name I have been in contact with as well as contacting a lawyer as you are *****ing my money by not transfering from a deceased account which was paid in error due to bei g linked nut should have been closed which you refuse to close. My mom will not be watching dstv from heaven so close the damn account and transfer the money to where it was supposed to be as my service is now suspended due to dstv staff incompetance to rectify a matter reported on the 5th of may already.
Give me another email adress. Maybe management then hopefully someone will see it this time
Give me another email adress. Maybe management then hopefully someone will see it this time
vV
vhurt V's updateReviewer Update
02 Jun 2020, 11:55Sent
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vhurt V's update02 Jun 2020, 11:55
Reviewer Update
Sent
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vhurt V's updateReviewer Update
02 Jun 2020, 20:46Ok so sent email again today to address provided and asked for confirmation that received. Still nothing. Spent R90 phoning. Get told all sorted just pay R449 and can reconnect. Try pay online but amount still showing R754. Go to live chat as airtime now finished.
They cant see any payment allocated so still need to pay full amount.
Does abyone there actually know what they doing?
This is so pathetic. Really does your system not update on everybodies when corrected or is that too complicated for you.
Job creation give all the people work but nobody actually knows what to do. How brilliant.
You have untill tomorrow to sort this account out or taking matter further.
They cant see any payment allocated so still need to pay full amount.
Does abyone there actually know what they doing?
This is so pathetic. Really does your system not update on everybodies when corrected or is that too complicated for you.
Job creation give all the people work but nobody actually knows what to do. How brilliant.
You have untill tomorrow to sort this account out or taking matter further.
vV
vhurt V's update02 Jun 2020, 20:46
Reviewer Update
Ok so sent email again today to address provided and asked for confirmation that received. Still nothing. Spent R90 phoning. Get told all sorted just pay R449 and can reconnect. Try pay online but amount still showing R754. Go to live chat as airtime now finished.
They cant see any payment allocated so still need to pay full amount.
Does abyone there actually know what they doing?
This is so pathetic. Really does your system not update on everybodies when corrected or is that too complicated for you.
Job creation give all the people work but nobody actually knows what to do. How brilliant.
You have untill tomorrow to sort this account out or taking matter further.
They cant see any payment allocated so still need to pay full amount.
Does abyone there actually know what they doing?
This is so pathetic. Really does your system not update on everybodies when corrected or is that too complicated for you.
Job creation give all the people work but nobody actually knows what to do. How brilliant.
You have untill tomorrow to sort this account out or taking matter further.
vV
vhurt V's updateReviewer Update
03 Jun 2020, 18:19So still no joy. Cant get through to an actual person. 2 days without service and R200 airtime. What is your problem. Does anyone know what they doing.
vV
vhurt V's update03 Jun 2020, 18:19
Reviewer Update
So still no joy. Cant get through to an actual person. 2 days without service and R200 airtime. What is your problem. Does anyone know what they doing.
vV
vhurt V's updateReviewer Update
10 Jun 2020, 10:32Can someone in charge contact me and sort this **** out or is that tooooo much to ask as cannot get put through or is it because its easier to ***** people over than fix accounts?????
vV
vhurt V's update10 Jun 2020, 10:32
Reviewer Update
Can someone in charge contact me and sort this **** out or is that tooooo much to ask as cannot get put through or is it because its easier to ***** people over than fix accounts?????