Pathetic Service-Cancelled servcice still paying

I don't know what kind of pathetic service they are breeding at Multichoice but this is rock bottom.<br> <br> My DSTV was supposed to have been cancelled at the end of November, I noticed that it's still on and they've just debited my account. I decided to call<br> <br> 1st call - They cancelled the service and advised that they money would be returned upon a managers approval.<br> 2nd call - They confirm that the service is now cancelled but there is no information about my money being returned. They advised they would process the reversal immediately but asked me to hold, I held on for 15 minutes, the person obviously forgot about the call or went on early lunch or something.<br> 3rd call - They put the phone down on me.<br> 4th call - They confirm that the service is now cancelled but there is no information about my money being returned. Was promised a call from the manager, still waiting.<br> <br> Pathetic bunch of people this....