PATHETIC SERVICE. CANCEL EVERYTHING NOW

how dare you issue a fibre contract without my consent after struggling over a month to resolve an issue between yourselves and openserve. there was no consent, there was no agreement but i get an account showing i am billed for fibre that i didn't agree to. i am 19 days into August and i have been given reference numbers but as usual, no call back, i followed up with the reference number and your consultant proves your incompetence yet again by telling me it was escalated to the wrong dept and i must wait another 48 hours for a call back, which i am not going to get. ALL I WANT IS TO CANCEL EVERY SERVICE WITH DSTV. I WANT NOTHING TO DO WITH DSTV. THERE ARE ALTERNATIVES. YOUR SERVICE IS PATHETIC. I WANT A CALL BACK AND I WANT THIS THING REMOVED FROM MY CREDIT PROFILE IMMEDIATELY.