LH
Loyiso H
1 reviews | Active since Jan 2020
04 Mar 2023, 10:06
PATHETIC SERVICE
I just called multichoice now three times and I spoke with Mbali at around 09:25 and other two agents regarding the reference number ***4/ISSSS which I was given by Siphokazi when I called last week and she promised someone will call me within 48 hours its now over a week and no one has called. Oyama answered my call when I called today at 10:03 I asked to speak with a team leader and he also put me on hold for over 4minutes then hung up like all the other agents I previously spoke with. I need to know why I am beingn charged R1365.24 everyone I spoke with has been unable to explain why. Please can someone senior get back to me ASAP. This matter is from the 06/02/2023
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Mar 2023, 10:32Hi Loyiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Mar 2023, 10:32
Official
Hi Loyiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LH
Loyiso H's updateReviewer Update
04 Mar 2023, 10:34I spoke to Mr Angela Langton and he not only managed to calm me down he also was willing to listen attentively and explain to me the reason for the bill and reassured me to use dstv again. I really appreciate the way he handled the call and how he was willing to build rapport while resolving my matter. Thank you Mr Langton you are a great asset for the company may all your efforts and excellent service be rewarded accordingly.
LH
Loyiso H's update04 Mar 2023, 10:34
Reviewer Update
I spoke to Mr Angela Langton and he not only managed to calm me down he also was willing to listen attentively and explain to me the reason for the bill and reassured me to use dstv again. I really appreciate the way he handled the call and how he was willing to build rapport while resolving my matter. Thank you Mr Langton you are a great asset for the company may all your efforts and excellent service be rewarded accordingly.