Pathetic service

Pathetic service, 4 dstv ultras were delivered to my home on Tuesday without any notice. I had to argue with the call center to allow an accredited installer who is 5km from my residence. On Wednesday he was allowed to install. Upon installing 2 of them, one was not working. Only to find out that the 3 decoders are not linked to my account as yet. I have called today twice. Spoke to Nonkukhanya who battled to link it and eventually told me it's taking long because it's on contract but will be linked & someone will call me. 4 hours later, no one called me.i called at 21:06 & was put on hold for 20 minutes and had the call dropped on me... I called again and spoke to Mama, she put me on hold for 15 minutes and I eventually cut the call. I'm sick of calling, running up a bill when dstv can't do their job.