Pathetic service

If it were possible to write a review without a star i would. what sort of nonsense is this? I had to call twice to have my explora decoder activated and guess what I still can't watch anything on catchup because someone did her job half. At first my call was cut off. second time when i called i got a lady who was just not in a mood to work and she kept saying that she can't hear me yet i could hear her loud and clear and worse there was so much noise on her background. This is not on as if I am not paying for the service , I am not receiving this service for free. Worse I called with my paid airtime secondly I have paid dstv in full. what the hell.????????????????????????