Pathetic service

I am writing to express my deep dissatisfaction with the service I received during my recent DSTV installation.

On [date of installation], your installer arrived and completed the physical installation at my premises. However, he did not set up my channels, nor did he inform me when he and his team were leaving. When I tried to clarify the situation by contacting him, one of his colleagues answered and stated that I had to purchase R50 airtime for them to set up my channels. This demand was completely unacceptable, as I was assured at the time of purchasing the decoder that no additional payment would be required for channel setup.

Furthermore, when I contacted your customer care for assistance regarding this issue, I was informed that the decoder I purchased from Game for R1000 is registered under someone else’s name. This is highly concerning and indicates serious errors in your registration process.

I find the entire service to be extremely pathetic and unprofessional. I request immediate action on the following: • Activation and proper setup of my DSTV channels without any additional charges. • An explanation and correction regarding the decoder’s registration under the wrong name. • Accountability for the unprofessional conduct of your installation team.