Pathetic Service

I have 2 packages with DSTV one is my normal residential package and one my holiday view. I have been trying for 2 months to downgrade the holiday package from Premium to Compack due to Covid19 there is not much viewing happening there. I contacted them several times and every time I am advised that there is a technical error. On Friday the 31st July I was once again in contact with them and I was advised that they cannot downgrade my package due to my decoder being too old and that I must go and change the decoder. Despite me advising them that I cannot just drive hours to my holiday house to collect a decoder, drive back with a new decoder. If I did not contact them they would not have advised me about this, now I am having to pay for a service I am not using especially in this challenging times of Covid19 where I am trying to save money. I just viewed my package on Self Service and tried to disconnect this holiday however it will not allow me to. They keep advising me that it has been referred to their IT department, however nobody is contacting me back or fixing the problem. Please can someone urgently assist me in getting this sorted once and for all.