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andrea N
1 reviews | Active since Dec 2013
27 Jul 2020, 12:20
pathetic service
currently on hold for 22minutes, while operator Nompumelo tries to reconnect my dstv, which failed doing so on the DSTV app. My entire lunch break is spent waiting on hold . Have not even recieved a reference number, nor told to wait and see if the issue can be resolved, just placed on hold. Absolutely appalling
Helpful (0)
Replies (3)0
Replies (3)aN
andrea N's updateReviewer Update
27 Jul 2020, 12:2933minutes and still on hold
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andrea N's update27 Jul 2020, 12:29
Reviewer Update
33minutes and still on hold
DStv (MultiChoice)'s replyOfficial
27 Jul 2020, 12:47Hi Andrea,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Jul 2020, 12:47
Official
Hi Andrea,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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andrea N's updateReviewer Update
27 Jul 2020, 12:57I remained on hold for 38mknutes at which point I terminated the call, and phoned the helpline again, requesting to escalate the matter and to be given appropriate information on how to do so, the operator stated they are not allowed to gjve such information and can only escalate the matter on their side, acknowledging, as the consumer, there are no ways, direct/indirect of resolving such issues ourselves. Also acknowledging that Dstv has not made ANY contingency measures available to the public for consumer complaints and queries.
aN
andrea N's update27 Jul 2020, 12:57
Reviewer Update
I remained on hold for 38mknutes at which point I terminated the call, and phoned the helpline again, requesting to escalate the matter and to be given appropriate information on how to do so, the operator stated they are not allowed to gjve such information and can only escalate the matter on their side, acknowledging, as the consumer, there are no ways, direct/indirect of resolving such issues ourselves. Also acknowledging that Dstv has not made ANY contingency measures available to the public for consumer complaints and queries.