Pathetic service

Very disappointed. I was offered an upgrade from compact to compact plus at the end of May with a discount for 3 months there after I have to pick a package. The discount was not loaded to my account only to receive an email today reminding my that this is the last month I will receive the "discount" I need to pick a package. I've called so many times and I've been told accounts will sort it out and the discount amount will be deducted from my next bill. We'll it's been 3 month and nothing has been done and your call center agents are clueless. It's really disappointing. You are deceiving people into upgrading offering them a discount when they won't even get it. Very very disappointed