Pathetic service by multichoice

Pathetic service by multichoice(DSTV). I called the call center to upgrade my package and make a payment on the 2nd of August 2024 and the line got disconnected and the lady that was assisting me blocked my secondary decoder. On the 3rd my services were suspended and I called in to still upgrade and the gentleman assured me that he will assist me with the upgrade and he told me to make a payment and all is well. I went and made a payment and until today it's still blocked yet I made a payment.

I have been trying to sort this out via the whatsapp self service but it doesn't give me an option to talk to a consultant or to access the services I paid for. Worst experience ever because I made a payment for a service that's not rendered. Now I understand the reason people no longer want anything to do with multichoice.