PO
Pieter O
1 reviews | Active since Jun 2012
26 Jun 2020, 11:49
Pathetic service by DStv (MultiChoice)
I want to cancel my one subscription. The Springs outlet told me to do it online. There is NO online facility to cancel the subscription. I spend just over an hour online with no success in finding the cancellation option. This is pathetic, holding the public captive in their system. The cancellation option should be clearly accessible. This is total disregard and disrespect to the South African public.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Jun 2020, 12:21Hi Pieter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Jun 2020, 12:21
Official
Hi Pieter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PO
Pieter O's updateReviewer Update
28 Jun 2020, 09:18DStv (Multichoice)
Regarding my 26 June 2020 complaint concerning the problem to cancel one of my DStv subscriptions. They responded with a private response that only I could read: they will contact me. The contact strategy not to want to cancel my subscription is very clear: they phoned me twice: 26 June at 21:17 and on 27 June at 20:31 AT NIGHT. Clearly they try to make it as inconvenient as possible. So, congratulation to a very unprofessional and pathetic service strategy - I still do not know how to cancel one of my subscriptions.
I will now also take the matter up with the SA Consumer Board.
Regarding my 26 June 2020 complaint concerning the problem to cancel one of my DStv subscriptions. They responded with a private response that only I could read: they will contact me. The contact strategy not to want to cancel my subscription is very clear: they phoned me twice: 26 June at 21:17 and on 27 June at 20:31 AT NIGHT. Clearly they try to make it as inconvenient as possible. So, congratulation to a very unprofessional and pathetic service strategy - I still do not know how to cancel one of my subscriptions.
I will now also take the matter up with the SA Consumer Board.
PO
Pieter O's update28 Jun 2020, 09:18
Reviewer Update
DStv (Multichoice)
Regarding my 26 June 2020 complaint concerning the problem to cancel one of my DStv subscriptions. They responded with a private response that only I could read: they will contact me. The contact strategy not to want to cancel my subscription is very clear: they phoned me twice: 26 June at 21:17 and on 27 June at 20:31 AT NIGHT. Clearly they try to make it as inconvenient as possible. So, congratulation to a very unprofessional and pathetic service strategy - I still do not know how to cancel one of my subscriptions.
I will now also take the matter up with the SA Consumer Board.
Regarding my 26 June 2020 complaint concerning the problem to cancel one of my DStv subscriptions. They responded with a private response that only I could read: they will contact me. The contact strategy not to want to cancel my subscription is very clear: they phoned me twice: 26 June at 21:17 and on 27 June at 20:31 AT NIGHT. Clearly they try to make it as inconvenient as possible. So, congratulation to a very unprofessional and pathetic service strategy - I still do not know how to cancel one of my subscriptions.
I will now also take the matter up with the SA Consumer Board.