Pathetic Service by DSTV installation partner

I purchased an explorer HD PVR decoder with an installation voucher from Game Fourways on Monday.

The DSTV installation partner came out to my property to do the installation yesterday. He wanted to use my old dish cabling which is damaged by the sun and rain.

The reason for my purchase was for the installation, hence using existing damaged cabling does not solve my issue. If there was no cabling, was he just going to leave without installation?

Upon instructing him to change the cabling, he packed up his belongings and did not complete my installation. This is utterly pathetic service received by the installer. Further to this, when he was advised that the current cabling has connectivity issues, his response was that my trees and my neighbors’ trees should be cut down. For a second, lets entertain that the trees are causing an issue: This would mean that none of my neighbors’, nor anyone else in Bryanston has DSTV…. Does this sound probable? I seriously do not think this is the case!!!! The bottom line is that this installer is not capable of providing a service which I had paid for, my purchase comes with an installation voucher to 1 point, this was not done.

If the existing cabling and dish was to be used, I would have not purchased another decoder as there is no issue with my decoder.

The installer also refuses to supply his name or the name of the company. Attached is a picture of the branding on the vehicle and his contact details, I trust that you will put this guy and his company under review as he does not understand customer service, nor how satellites wor****