Pathetic Service by DSTV

I paid my subscription on the 1st May to Multichoice from my Standard Bank account. Today is the 4th time in this month of August that my DSTV has been cut off. I have made numerous long phone calls, sent emails and personally stood in the long queues at Multichoice with my proof in my hands twice this month proving that I have paid with the hard copy from Standard Bank and still this continues. The service is absolutely shocking as each time, I have been assured that I they will reconnect me and that the matter is resolved and yet today again, the 4th time, I have been disconnected - no phone call, just disconnected with an esms saying I have not paid! It is always so impossible to speak to a senior person as the people on the floor insists on dealing with the matter themselves but never actually sorts out anything conclusively!