Pathetic service by all means

It's been a week since the 29th of February calling to get my showmax account sorted. Showmax doesn't have contact number to call they have chat box which is very useless. I was told to link it via dstv which is never working. Been using the same details ever since now I am asked to create a new email address for dstv app and showmax.

Why must I create a new email for dstv if I have been using the same email address with them for the passed 10 year and it's still working.

I have made over 27 calls to them till today nothing is resolved

Customer number ***7