Pathetic service - Box office and catch up still not available!

I have been calling the customer care line since last week. I have installed my dstv explora 2 weeks ago and to date i still have an error stating box office and catch up not available in your region. I phoned in and was given a whole lot of useless instructions to do which has resulted in nothing. I have called numerous times and keep being told that it will be available within the next 48hrs. I am livid that i purchased a device for a service i am not getting. The service is pathetic and im still waiting for something to be done. We are moving towards the end of the month, the premium will be due again but the service was never delivered.