Pathetic service !

One thing about multichoice, they are not about customer service at all! Upgraded mid month and took the internet option and was told that deduction amount will amount to R360 including pro rata services. Now to my surprise this morning internet connection is off and being told that payment is needed. How when I have a debit order scheduled with them for the 8th and they've included the amount until then? The livechat consultants? More of upgraded robots, can never get any help there at all! I keep on asking why will they deduct the amount including this period's service if they have cut the connection? Oh I am waiting for them to deduct so I reverse! Even with my last review, they still haven't gotten back to me. Pathetic!