Pathetic service

Their customer service is non existent. I called yesterday and the consultant said she would get her team leader to return my call. 24 hours later, I’m still waiting for their call. I wrote several emails to them and sent it to the only mail address help@dstv .com. Also, no response. All this after being assured by them in July that they would rectify my account. Not only did they not rectify the account, they added additional charges ???? They are so ***********. HOW DOES ONE COMMUNICATE WITH THESE PEOPLE WHO DONT UNDERSTAND ENGLISH