Pathetic Service!

ENQUIRY REFERENCE NUMBER : *** I spoke to over 4 agents, 2 team leaders, Facebook chats, emails since the 26/27th of December 2019. The matter has been resolved, but each time I call I'm told both decoders are active but only one decoder (Compact) was activated. Requested for balanceand I was told to pay R74.11, dialled *120*68584# to check balance it said R74.11, emailed just to be 100% sure, the reply was to pay R74.11 which was paid and I sent proof of payment.

This morning my services are suspended and I am told to pay to pay R524.00. I don't understand why I need to pay this when one decoder (DSTV Access) stopped working on the 27th of December 2019 and still not working.

I do not understand why it is so difficult for you to do one simple thing! I PAID THE R74.11 YOU SAID I SHOULD PAY on the 1st An 2020 ALREADY?! I WANT MY SERVICES ACTIVATED NOW!

AND I WILL BE EXPECTING A CALL FROM A SENIOR, EXPLAINING EXACTLY WHY I ALWAYS GET A ****TY SERVICE FROM YOU, ALWAYS!