SJ
Shahida J
1 reviews | Active since Jun 2023
14 Jun 2023, 09:52
Pathetic service
I cancelled my DSTV subscription at the end of May and started the process to get my debit order funds that were deducted reversed. On May 9 I was told it would take between 7 and 14 working days for the refund to reflect in my account.
It is now 26 days and, despite multiple follow ups, still no refund. I keep being told it has been "escalated".
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Jun 2023, 10:04Hi Shahida,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Jun 2023, 10:04
Official
Hi Shahida,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SJ
Shahida J's updateReviewer Update
16 Jun 2023, 09:21More than a month after starting the process and multiple back and forth emails, I finally got my refund (on a public holiday too) and appreciate that Multichoice followed up after this HelloPeter review.
However, as I explained to the agent while appreciated, it should not have to take a bad review on HelloPeter for the service to be delivered. Before this there was no clear communication about the reason for the delay as every time they said "it will be escalated", but the agent explained why there was a hold-up and promised to fix it, which he did so all good.
However, as I explained to the agent while appreciated, it should not have to take a bad review on HelloPeter for the service to be delivered. Before this there was no clear communication about the reason for the delay as every time they said "it will be escalated", but the agent explained why there was a hold-up and promised to fix it, which he did so all good.
SJ
Shahida J's update16 Jun 2023, 09:21
Reviewer Update
More than a month after starting the process and multiple back and forth emails, I finally got my refund (on a public holiday too) and appreciate that Multichoice followed up after this HelloPeter review.
However, as I explained to the agent while appreciated, it should not have to take a bad review on HelloPeter for the service to be delivered. Before this there was no clear communication about the reason for the delay as every time they said "it will be escalated", but the agent explained why there was a hold-up and promised to fix it, which he did so all good.
However, as I explained to the agent while appreciated, it should not have to take a bad review on HelloPeter for the service to be delivered. Before this there was no clear communication about the reason for the delay as every time they said "it will be escalated", but the agent explained why there was a hold-up and promised to fix it, which he did so all good.
SJ
Shahida J's updateReviewer Update
19 Jun 2023, 10:50Just a further update, the agent I was dealing with through Multichoice was Chanwill and he was excellent. Kudos for stepping up after the complaint.
SJ
Shahida J's update19 Jun 2023, 10:50
Reviewer Update
Just a further update, the agent I was dealing with through Multichoice was Chanwill and he was excellent. Kudos for stepping up after the complaint.