PATHETIC SERVICE AT MULTICHOICE AGAIN

I am very disappointed with the level of service. I called in yestereday and the agent advised me that the account in on a cash basis and has been not paid.I have not cancelled the debit order or advised any agent to do so. The agent advised me that he can see that I called in as I was not able to hire movies on my Explorerwhich was eventually resolved. I was advised that the banking details were changed on 25 December 2015 which is the day that the box office issue was raised and nothing about cancelling debit order. MY QUESTION IS WHO AUTHORIZED THE CANCELLATION OF THE DEBIT ORDER? WHY IS MY ACCOUNT SUSPENDED ON THE NEGLIGENCE OF YOUR STAFF?. DSTV GETS CUST AGAIN AND NO EXPLANATION AS TO WHY. DSTV EXPECTS US AS CONSUMERS TO ACCEPT THEIR SUBSTANDARD CUSTOMER SERVICE. I WAS PROMISED AGAIN A CALL FROM A SUPERVISOR AND NOTHING. I WOULD LIKE A MANAGER TO CALL ME AS I NEED COMPENSATION FOR THIS TERRIBLE ORDEAL. I HAVE HAD MY SERVICE CUT 3 TIMES ALREADY THIS MONTH SO I DONT THINK ITS FAIR TO EXPECT ME TO PAY FOR THE ENTIRE MONTH.