Pathetic service at Multichoice

This is my second review, i really don't like how Multichoice handling the business and im about to cancel my subscription if nothing is going to be done, most of their stuff are ***********, they don't know what they are doing, i have been battling to get my refund since the beginning of the month, i was told to wait 7-14 days, i waited more than that without a single person calling me with an update okay it was fine, fast forward last week, i started a follow up and i was requested to send the necessary documents, i have done everything, but at some point my refund were processed on monday this week. Keep in mind nobody called me nor emailed me to update with anything, i always have to call or start a live chat with some *********** consultants. Okay this is the real reason for this review, since i was told that my refund is processed i was also told i should wait for another 7-14 days for money to clear on my account, like What the ****! The whole 14 ****ing days after sending proof of payment? Some staff told me it should only clear within 48H but i haven't got anything yet. I need someone to call me and tell me exactly what's going on, is my money really processed or what? No bank take 14 days to process EFT. My ID *** AND CELLPHONE NUMBER ARE ***