KP
Khumbuza P

1 reviews | Active since Dec 2019

07 Apr 2021, 13:36

Pathetic service at DSTV MultiChoice

I have previously had 3 decoders on my name and in December 2020 I cancelled 2 decoders and I was left with one, but to my surprise everytime I make payment for my decoder I'm told that I'm still owing money for the other decoders that I have cancelled. In January I battled to get my services reconnected such that I made numerous calls of which I was not getting helped . Worst part they made me hold for over 30 Min per call and after that 30 Min they just drop the phone. In February I had the same problem after they had said my matter has been resolved in January. I have spent over a thousand Rands worth of airtime trying to fix this matter but to my surprise as we speak today I'm sitting without a TV after making a payment for it at the end of march. The service at MultiChoice is terrible and they can't resolve a thing you bring into their attention instead the treat you like a stupid full who has no brains. This is the last of it and I'm really tired and frustrated. I have sent over 20 emails to Helpdstv and the only thing you get is just the auto response nothing else..

MultiChoice is pathetic I promise you and I don't see any better person who address you if you have a problem

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Apr 2021, 14:32
Official
Hi Khumbuza, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team