Pathetic service @DSTV

Pathetic service from DSTV . I called to put my account on hold as I will be going away on hoilday for a month, I have previously done this with them. The support centre tells me this is no longer possible and because I paid my account already they eill not be able to credit me with the days not used????? Why should we pay for a service that we are not using...in any case all we watch are repeats on DSTV anyway!! Gone to the dogs sadly