Pathetic service (As expected)

It is Tax season and I need my DSTV statements. For the last 8 days I have been calling and begging DSTV to send it to me. As expected they are consistent in the terrible service they provide. Every time I call I hear the same story that the call desk agent cannot do anything and they must escalate it. How many times does it need to be escalated before someone will attend to it? The said it will take 2 to 3 days, But I've been waiting for 8 days! My ref number is ***0-i4. Can someone from DSTV that is competent please attend to this request. Previous experience told me that the only way to get service from this pathetic company is via Hellopeter!