Pathetic service as always!!!

I’m utterly disgusted by the service received from multichoice!!! I paid my dstv account 5 days ago only for it to be disconnected today and when I call to ask why I’m disconnected, I’m told that my payment reflected late and I will be connected shortly. Hours go by and when I call back in, I’m told that my payment for the month hasn’t reflected!!! How do we go from “I will be reconnected shortly” to “your payment hasn’t reflected”? What utter nonsense is this??? Then consultant has the nerve to ask me to send proof of payment which will be attended to within 24 hours? I’m a paying customer and when I pay my dstv account using my app, it reflects immediately. Why isn’t it showing now all of a sudden?! I want my account activated RIGHT NOW! I paid for a service and I demand it!!!