1 reviews | Active since May 2011
PATHETIC SERVICE-ANGRY CUSTOMER
I have been trying to cancel my dstv premium package for months. The last time I was advised that I need to do it on a specific date 19th July. I made 7 calls to the call centre due to the first 6 times I called I was cut off after 30 mins at a time. These calls have cost me in excess of R350. Who is going to reimburse me for these calls??? I requested for them to call me back the same way that Outsurance does for their clients but was told this wouldn't be possible another way DSTV protects themselves and *****s clients. I was finally advised that my dstv premium package was cancelled and my dstv north indian bouquet will remain as well as my ability to record etc and xtra view. I was told this would come into effect at midnight. Turned my tv on this morning and my dstv premium package is still connected. recording as well as xtra view is no longer working. Even though the xtra view was working yesterday prior to my 7 calls.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
You may also request assistance from any of these channels:
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert