Pathetic service and utter incompetence!!

From what I can gather in the media Multichoice is loosing business yet trying to Give them business seems impossible!!! We have DSTV premium, we bought two extra decoders for extraview. We drove all the way to the Centurion branch (found online because to get hold of dstv telephonically is IMPOSSIBLE!) just to find out the branch have been closed for months. Spend heaps of time on the phone after eventually getting hold of someone that told us how to fill out the forms and where to mail it to. We did this with all supporting documents and wrote a lengthy email explaining exactly what we need done just to receive a mail asking us to accept the T&C’s DESPITE the form clearly saying NEW DSTV CUSTOMERS & If you are a NEW DStv customer!!!! We did accept the T&C’s when we connected the first time AND your forms clearly state what I mentioned above!!!!!

Then they also ask us “please advise on the form which services you wish to activate on the primary decoder for XtraView.” We clearly stated in our very detailed email that the Xtraviews (Explora and HD DStv) must be added to our current package!! How on earth do you activate an active account?!?