Pathetic service and so called promotions, just to get a re-connection fee out of clients

I have been a multichoice customer since August 2014, and in my life I have never received such bad service like today.

Today (24 May 2019) at 09h41 I phoned in (as advised by Micaela Davids in the below mentioned mail) to find out what is going on with my account as my services have been suspended, I spoke to a lady named Nosipho that could not assist me as she can see that there is already two escalations done on my account regarding a promotion I opted for. So I asked whether my services can be reconnected or how can I get it reconnected, but she cannot assist as it’s a different department, so I asked her will I be able to watch television this weekend and she cant tell me as I need to wait for a call.

Please check when these issues were raised but still nobody has phoned or messaged me, my account has been suspended from DSTV’s side, I need to pay for the coming month tomorrow, but I will not be paying a reconnection fee nor will I pay for service DSTV cant provide. And I will sure as hell not pay for the DSTV Compact package that was part of a promotion!

Nosipho was not willing to assist me, yet she was over eager to assist me with cancelling my contract.

This is truly unacceptable customer service! Almost as bad as the previous promotion I received, but I was not eligible for it, why send mails if I can't make use of your promotions…