Pathetic Service and *******

Pathetic service, we took the price lock option in January 2017 which we only received the product and got connected on the 1st of March however they billed us from January, we tried to fight this but no one is able to send us the voice recordings as proof and they are not sending us statements of the account instead they keep asking for money so we decided to pay what they said we were owing and they confirmed all is in order, now out of the blue they want R1600 besides the debit order that they going to process month end. I have never seen this where no one takes accountability or no one seems to know what is going on.