MA
Marlin A

1 reviews | Active since Jun 2011

03 Feb 2015, 12:31

Pathetic Service and outdated systems

My DSTV was cut on 30/01/2015. I made an EFT payment on 31/01/15 for R620. I called in the agent said that I needed to pay an additional R50. The 02/2/15 I paid R200 after I noticed my DSTV was off again.. I called in about 5 times spending almost R240 worth of airtime on all these calls.<br> <br> Everyone I spoke to says I must mail POP which I did to <br> <br> [Email Removed] on 02/02/2015 I mailed the POP for R620<br> [Email Removed] on 02/02/2015 I mailed the POP for R620<br> [Email Removed] on 31/01/2015 I mailed the POP for R620<br> <br> My DSTV is still off and yet on my account details it shows R620 payed to mutichoice on 31/012015 and reference number is *** and my reference used was ***1<br> <br> In total I have paid Multichoice R820 and still I don not have services activated. Everytime I call I am wasting money in airtime and data bundles<br> <br> PATHETIC

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Feb 2015, 18:54
Official
Hello Marla,

We apologise for the misunderstanding.

We have checked your account and your services are active.

We requested that you send us the case number of your proof of payments so we can have the payment allocated.

Please see below our other touch points:

-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***

Warm Regards

Palesa

Best regards,