Pathetic service and misrepresentation by DSTV

I was a customer of DSTV and then cancelled my subscription.

I recently bought a new decoder and dish with installation voucher, which came with a 1-month complimentary viewing voucher. I called DSTV and was provided details of installers. I mentioned that I was a customer before. I was informed that once the installation takes place, I will receive the 1 month complimentary viewing from date of installation. The installation was done very quickly and the installers were amazing. This was done on 15 February 2023.

Come 1 March, I am disconnected. Called DSTV only to be told that because my previous billing cycle was the 25th of every month, so my complimentary viewing was up until the 25th. So basically, only 10 days of viewing as opposed to the so-called 1 month complimentary viewing.

Called DSTV again last week, spoke to a team leader who reconnected me after listening to my disappointment. The following day, I was disconnected again.

Pathetic service, misleading and very disappointing. The misrepresentation to a customer leaves a rather bitter taste.