Pathetic service and insurance *******

I have a challenge with my decoder (which is insured with DSTV insurance). I have been to their walk in centres more than 5 times within a year with the same challenge. They reboot the device, it works for week maximum and then back to square one. Then I was told they do not have devices to replace my device. 30/07/2024 I called DSTV customer care after two months to be given a number for the DSTV insurance. 31/07/2024 around 12 noon I called the number. Listened to the voice prompts , made choices, went in circles until I ended up back to the DSTV customer care for me to relate my yesterday's story again. After informing them I do not want to be told to go back to a walk in center I was made to hold on whilst Nandi was checking with her supervisor how to help me. I was on the line for 45 minutes until I ran out of airtime on my cellphone. They never bothered to call back or bothered to do anything. I am still sitting with 2 decoders that I can not do catch-up on or pause or record for the past year and yet I am paying insurance for both the decoders. That is service for you. Not once have they forgotten to deduct the insurance money from me and yet I cannot even just get a decent service from their call center or get helped with their devices.