PATHETIC SERVICE AND INCORRECT BILLING

As I am typing this, I am waiting or a TL for 16min, another girl just hung up on me when I asked her to check my reference with her supposed TL. This imbecile who is making me wait for her team leader thinks I will hang up and I have unlimited minutes, every time she hears that I am still on the line she puts me on hold again. first PHUMALISA OR SOMETHING LIKE THAT HUNG UP ON ME AND THIS IDIOT IS MAKING ME STAY ON HOLD AND BECAUSE SHE IS ALSO ONE OF THE MANY imbecile's you have employed when she hears my voice she puts me on hold 20 minutes and still holding

I WANT A SENIOR TO CALL ME NOT A CONSULTANT AND GIVE ME FEEDBACK BEFORE I ESCALATE EVEN FURTHER