Pathetic Service and *********** Call Centre agents and Supervisors

Unhappy and frustrated customer Multichoice have no respect for their customers at all. I have been having issues with DSTV since July 2022 as I was on contract price lock since last year paying R622, I ended up cancelling the contract with DSTV in September 2022 due to not getting assistance by paying for channels that I can't watch, which was Channel 194 and 161 and I was told I am not the only customer but they failed to fix the problem for over two months or they couldn't careless as they were getting the full amount of R622. Now I have requested that I cancel service with them due to no resolution and the agents and Supervisor I spoke to are unable to assist as I am supposed to be paying R441, but I am still paying R651.91 since I have been paying through a Debit order, and when I call no one has answers every week I call and today I have spent 1:10 hour on a call with Siyabonga and placed me on hold and never came back as I asked questions who's fault is it that there is an balance brought forward and who made a mistake which led to this confusion with the amounts and debit order dates as I have been paying via debit order ever since I have a DSTV customer. . DSTV services are pathetic even a Team leader or Supervisor promised to call me back including Ayanda one of the Agents, but they never did until today when I called it's been two weeks since I have been waiting for the call back and it does not get better instead the situation is getting worse as I am being told that I am still on a contract which had Compact channels but on my side I am watching a package for R120.I need answers and resolution to this matter I am tired of DSTV honestly but what I know I will not pay for services that I don't have. PLEASE HELP ME!