Pathetic service and feedback

<p>I am a current Prime package subscriber. I reacted to a special offer by Multichoice via their website. I was called and my personal details (Income etc) requested. Feedback received that my application was unsuccessful. I contacted them on 2016/10/27 and requested the reason why my application was rejected. That was all I wanted to know. Received ref nr ********** 4-C2. I will have feedback in 48 hours. On 2016/11/18 I was informed by mail : We are pleased to inform you that your query has been resolved and closed. A survey followed. A few screens into the suvey it went frozen. Must be because of the negative feedback monitored.</p> <p>I still do not know why my application was rejected. Pathetic service for a company that big.</p> <p>JR</p>