1 reviews | Active since May 2016

08 Jun 2016, 11:30

Pathetic service and false advertising

<p>Finally a month later I get my DSTV Explora installed for DSTV to phone me and tell they are charging me for the month that my explora was laying in a box.</p> <p> </p> <p>If anyone is looking at getting the pricelock deal from DSTV DONT!!!!!! It is more hassels then it is worth.</p>

0
Replies (7)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2016, 13:40
Official

Dear Sharlene Brits,

Thank you for taking your time to contact us.

We are committed to assisting you. One of our consultants will be in touch with you shortly for further assistance.

We look forward to continue serving you as our valued customer.

Kind regards

Dinah

's update10 Jun 2016, 09:52
Reviewer Update

Still Awaiting a response!!!!!

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jun 2016, 08:01
Official

Dear Mr GP Brits

We apologies for the inconvenience caused and late response. We’ve escalated your DPP Explora payment plan complain again to the relevant department for investigation and to give you a call back directly with your concerns.

Regards

Nesta

's update15 Jun 2016, 09:21
Reviewer Update

This Service is now past PATHETIC!!!!!!!

To date there has been no calls or emails..... We are nearing the debit order time AGAIN and this issue has not yet been resolved!!!!!!!!!

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jun 2016, 15:50
Official

Dear Sharlene Brits

Thank you for bringing this matter to our attention.

Your query has been referred to the relevant department with high-priority they will contact you directly with your concerns as soon as possible.

Regards

Elna

's update20 Jun 2016, 09:57
Reviewer Update

We are nearing a debit order AGAIN and to date NO ONE has contacted me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

's update29 Jul 2016, 05:33
Reviewer Update

I am now offically at my witsend with DSTV to date no one as contacted me regarding the above issue of debit orders. AND to make matters worse R2099.00 was taken from my account AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!

SOMEONE WILL CALL MY BY END OF BUSINESS TODAY OR I WILL BE FORCED TO TAKE THIS MATTER FURTHER