Pathetic service and customer care assistance.

It has now been more than a week since I've taken out premium streaming package. I used my card through their PayU system. During the transaction, PayU send me to FNB merchant site , I approved the transaction at which point the R699 was deducted from my bank account. PayU then said the transaction failed, the transaction wasn't reversed by the bank which means the money is either with PayU or DSTV. So since the subscription was taken out I've spent hours with their chats as well as call centre. Either I get told it will take 24-48 hrs to resolve the issue. I can't even tell you how many times I've heard the word "escalate" in the past week. They switch my services on and a few hours later my subscription will be inactive again.

I am so over this. The account is clearly a mess with the amounts I'm seeing in my selfservice site.

Its simple I paid R699 (the total price for a premium streaming package) I should have a premium steaming package for the next month. However I have an endless battle trying to get the product I paid for. Please get your business on track, this is unacceptable...