PATHETIC SERVICE AND BREACH OF CONTRACT

Good day I have received pathetic service from Dstv ,numerous calls, agent offered me the contract for 24months ,compact, Xtra view,showmax & Disney for R441 as she have read it on her screen, once concluded price changed to R629 ,she as well as her team leader was unable to rectify the system issue and reason why it changed ,she said she will have the higher authority to rectify and give me a call ...no feedback at all! Called again 4 different agents in one day on the 18 June 2024 , the person spoke the team leader logged a call and gave me a ticket number and said 48hours will receive a call ,been 5 days now and no feedback! Call now on 23 June 2024 @ 16:48 ,agent states no comments loaded at all on the account as well as incident .REFERENCE NUMBERS :INC *** Ticket number : #*** . PATHETIC SERVICE !!!! PLEASE RECTIFY MY ACCOUNT ASAP!!! Was on the call again at 16:31 for 33 mins ,team leader was extremely unhelpful , they disconnected the call and refused to call back after waiting ages for the call centre agent to get the team leader.Please play the recordings .I am also going to contact the board of customer protection act as I was promised and verbally agreed on a contract for 24 months for R441 however charged R629. Call dates ,13 , 14 ,18 and 23rd of June 2024 . Kindly listen to recording on the 14th of June 2024 ,call is over 1 hr ,contract agreeing time after 1hr . Highly Frustrated client! *** - customer code:***1. Sugan Govender