KM
Keagan M
1 reviews | Active since Oct 2015
19 Oct 2015, 11:14
Pathetic Service and Attitude from Call Center !
Phone in yesterday after my subscription was cut, and queried it the person who helped me had no way speaking, she did not even sort out my problem and when i asked her to speak to manager, the manager there told her to tell me that he would tell me the same as what she had told me, and did not wish to speak to me.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 12:34Hello keaganmoodley08,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our Consultant and the Line Manager.
Our internal procceces will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our Consultant and the Line Manager.
Our internal procceces will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply04 Nov 2015, 12:34
Official
Hello keaganmoodley08,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our Consultant and the Line Manager.
Our internal procceces will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our Consultant and the Line Manager.
Our internal procceces will therefore be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile