Pathetic service and a chat department which is a total joke.

Atrocious does not even begin to describe the service Ive received from Multichoice this month. I chatted to Paballo 1 July 2022 asking him to downgrade me as we will now be streaming more. He confirmed all done and payment of R119.19 due 1 August. 6July received a msg that my service has been disconnected due to non payment of R429 or whatever compact price is these days. I was away so I knew Ill be back 10th and contact them. 10th chatted to Khanyi who did not even read the prior chat and made all kinds of uninformed assumptions as to what should happen and what happened. Eventually she read and assisted. Then yesterday got disconnected again ,I chatted to Lungile and just like Khanyi made unfound comments on me behing behind on payments and having 2 subscriptions . Again I had to ask her to reax the 2 past chats to understand history. Yes was told its sorted they will be reversing incorrectly billed amounts. Needless to say Ive just been chattinv to yet another assumptious lady called Ntombifuthi who also did not research the call and started making dumbfounded assumptions and guesses of what she thinks. Had to call her to order also and ask her to go verify what shes sayinv by reading back my chats from 1 July. Eventually I got so tired of arguing what amoung is correcr as I was told by her to pay to be reconnected - this 2 days before my payment date. Not sure what Ive paid for as its a R100 more. I think it was less painful paying the money than arguing with your *********** team. I am truly and honestly disappointed with the service Ive received after more than 12years as a client. Can somebody explain to me what is going on.