Pathetic service, almost 3 weeks after logging a complaint and Not Resolved.

It's been nearly 3 weeks of promises since my first review of Multi-choice / DSTV and I Still do not have any feedback or my problem resolved. my DSTV was suppose to be installed weeks ago with my price lock plan and still I don't get any joy from them, Whats going on? On Facebook they promise to give feedback in 48 hours but I never get what is promised to me. this is terrible , Maybe I should cancel all services and get Netflix at least they won't be such a disappointment. Is someone going to resolve my issue or allow me to cancel my contract without penalty because DSTV is the party in Breach