Pathetic service all round

When trying to link my new DSTV Explora smartcard to my DSTV Connect ID, I receive an error saying that the smartcard is already linked to another profile. This should not be the case since the smartcard is brand new. <br> <br> I've spoken to two people at the call centre who could not help me, and I was eventually redirected to the Live Chat feature on the DSTV website. After describing the problem to someone named Mariana, she ended the chat without warning, having not solved my problem. <br> <br> This really is pathetic service considering the price tag that the product carries.