VJ
Varsha J
1 reviews | Active since Nov 2011
18 Oct 2021, 13:24
PATHETIC SERVICE ALL AROUND
I am completely shocked at the poor service I am receiving from Multichoice. I went onto Pricelock and since my decoder was installed on 21/09 it hasn't worked properly. After endless back and forth communication I eventually received a call from an installer last week to make arrangements to come through at 1pm today. It is now 13:23 and I he has not pitched up and neither has he contacted me. I have paid my subs but I am not receiving what I paid for.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 Oct 2021, 16:57Hi Varsha,
As per our telephonic conversation, please be advised that I am currently fast-tracking your query with the relevant person.
I will revert with feedback as soon as I get a reply.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that I am currently fast-tracking your query with the relevant person.
I will revert with feedback as soon as I get a reply.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Oct 2021, 16:57
Official
Hi Varsha,
As per our telephonic conversation, please be advised that I am currently fast-tracking your query with the relevant person.
I will revert with feedback as soon as I get a reply.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that I am currently fast-tracking your query with the relevant person.
I will revert with feedback as soon as I get a reply.
Kind regards,
DStv: Hello Peter Team
VJ
Varsha J's updateReviewer Update
26 Oct 2021, 08:23I sent an email advising of the outcome with the installer. This email was sent on Sunday and I am still awaiting a reply from Mpho or at least acknowledgement of my email. Is Multichoice that busy with complaints that my issue from more than a month ago can't be given priority?
VJ
Varsha J's update26 Oct 2021, 08:23
Reviewer Update
I sent an email advising of the outcome with the installer. This email was sent on Sunday and I am still awaiting a reply from Mpho or at least acknowledgement of my email. Is Multichoice that busy with complaints that my issue from more than a month ago can't be given priority?
VJ
Varsha J's updateReviewer Update
26 Oct 2021, 08:24Unless Multichoice can prove otherwise it is appears that their Explora Ultra is incompatible with the new Smart TV's.
VJ
Varsha J's update26 Oct 2021, 08:24
Reviewer Update
Unless Multichoice can prove otherwise it is appears that their Explora Ultra is incompatible with the new Smart TV's.