Pathetic service AGAIN

I spoke to 2 agent during the week who promised to escalate my account balance to price lock team as my services was disconnected and someone will get back to me. They reconnected my service while the balance is escalated. Its Saturday and my service has been disconnected again and no one has rectified my balance or called me back to inform me whats going on. This is the 2nd time dstv has done this.. Why offer price lock if staff dont know how to manage the discounts?! This is pathetic service once again wasting my time and airtime.