Pathetic Service Again and Again from Multichoice

I phoned the call centre to load a debit order on my account which the call centre agent assured me was processed. Trusting that they did load the debit order I saw no need to check my bank statement to verify My service was disconnected on the 17th October without any notification from Multichoice due to arrears on the account. I contacted the call centre again and explained that it should have been loaded, and that I refuse to pay reconnection fees as it was an error on their part. The agent assured me that she has loaded the debit order to come off my account in the next couple days. To date that debit order has not been debited off my account. Yet AGAIN my service was disconnected this morning. Multichoice I strongly recommend that your staff get their act together as most of your agents are incompetant and cannot follow simple instructions. Again the agent confirmed to me that the debit order was now loaded for the 1st November. I requested an up to date statement as at today and requested again that the reconnection fee be reversed. She sent me a statement however it does not show the reconnection fees or reversal on it. The reference number for the call ***9I31.